Our organization runs email through Microsoft Office 365. How should I configure @Requests?
Here are a few tips:
- You will need to use a third-party software package like Stunnel to support POP3. See our suggestions about using Stunnel for more information.
- When you configure @Requests to use SMTP, don't specify the SMTP address used by Outlook; this address requires authentication which @Requests can't supply. Instead, use the address specified in the MX record that you pass to Office 365.
Office 365 and recent versions of Microsoft Exchange no longer let you specify
"Plain Text" as the default format for sending mail.
Instead, the default is to convert email messages into HTML;
this means that requests created by @Requests end up
looking like gobbledygook.
One workaround is to ask users to specify "Plain Text" explicitly when they email in requests. They can do this by going to the "Format Text" ribbon and clicking on "Plain Text" in the "Format" section of the ribbon.
You can also create a simple web page that helps users email their requests as plain text.