Work Requests

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Work Requests (sometimes called Service Requests or simply requests) make it easy for non-specialized staff to capture the essentials of a reported problem originating from outside the maintenance department. The information can even be entered into the computer during a phone call with a complainant.

Basic Principle: A Work Request is a "quick-and-dirty" way for someone to write down information about a complaint. Even if the person who takes the complaint doesn't know a lot about your maintenance policies, the Work Request guides the person to record information that maintenance personnel will need later on. A maintenance manager can turn a basic Work Request into a real Work Order, and then finish off the Work Order by adding more information (who's assigned to do the work, when the job should be done, and so on).