@Requests Configuration Preferences

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The next step in configuring @Requests is to specify preferences that control the way the software works. To do this, select Administration —> Preferences from the configuration program menu. This opens a window that contains the following:

Send/Retrieve email and update logs every: This controls how often @Requests checks for new requests. There are two associated fields: one where you can type in a number and a drop-down list where you can select units (minutes, hours, days or weeks). For example, you might tell @Requests to check for new requests every 15 minutes or every 2 hours.
Every time @Requests checks for new requests, it also checks on the status of requests that have been submitted to MainBoss. For example, @Requests might discover that a previously submitted request has now been transferred to a work order. Therefore, @Requests will move the corresponding message from the Waiting list to the Transferred list.

Important: If you set this field to zero or leave it blank, @Requests will not handle requests automatically. @Requests will only deal with incoming requests when you explicitly tell it to do so. For a description of how to tell @Requests to handle requests, see Using MainBoss @Requests.

Clear diagnostics messages when program starts: Specifies whether or not to erase all diagnostic messages previously written to diagnostic.txt in the @Requests database directory every time @Requests starts. Checkmarking this box will prevent diagnostic messages from building up over time; however, if you find you are having problems with @Requests, you should turn off the checkmark on this box so that important diagnostic messages are not erased.
Title: Specifies text to be used in the From: line of acknowledgement e-mail messages.
Subject line prefix: Specifies text to be placed at the beginning of the Subject: line in acknowledgement e-mail messages. By default, this is @Re:. For example, if someone sends an e-mail message with the subject line
Leaky faucet
the acknowledgement message will have the subject
@Re: Leaky faucet
First line: Specifies text to be used as the first line in the body of acknowledgement messages. The default is Current status of your MainBoss @Request.
Return e-mail address: Specifies an e-mail address to be used if people want to reply to acknowledgement messages; this is also the address that is notified in an acknowledgement message cannot be delivered. Typically, you should specify the e-mail address of the person who administers MainBoss @Requests.
Note that this should be a different address than the Request Mail Recipient address. For example, if the Request Mail Recipient address is workreqs, you might create another e-mail account workreq_comments for people who want to send in questions or complaints after receiving an acknowledgement. You don't want such responses going to workreqs itself or @Requests will try to turn those responses into new work requests.
If you leave Return e-mail address: blank, @Requests does not send out acknowledgement messages.

The window also has buttons that let you proceed to other steps in the configuration process or just to close the window.

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