Request State History Summary Report

This help file applies to an out-of-date version of MainBoss.
The most recent version of MainBoss is MainBoss 4.2.4.
For the latest version of this help file can be found here.

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The Request State History Summary report tells when history records were created for one or more requests. History records are typically created when a request changes its state or status, e.g. when the request is created, marked as in progress, and finally closed.

One important feature of the Request State History Summary is that it allows to obtain important statistics like the average time that requests spent in the "In Progress" state. This is essentially the time between when the request was accepted and when it was finally closed, indicating how long the request took to be completed.

To print this report, use Requests | Reports | Request State History Summary. This opens a window that contains the following:

Grouping section: Options controlling how the report is broken into sections and sub-sections.

Sorting section: Options controlling how records are sorted within each section and sub-section.

For more on how to use Grouping and Sorting, see Report Sections.

Filters section: Options controlling what kind of requests will be included in the report. For more information, see Report Filters.

Field Selection section: Options controlling which information fields will be included in the report.

Suppress Costs: Omits any money information that might otherwise be displayed in the report.

Advanced section: Miscellaneous options.

Format Report in Columns: If this checkbox is checkmarked, the report will have information formatted in columns; this has the advantage of compressing a lot of information into a small amount of space, but may be difficult to read, especially if you ask for many pieces of information to be displayed. If the checkbox is blank, information will be laid out in a less rigid format.

Summary Format: If this checkbox is checkmarked, the report is essentially a summary of the summary. You don't see information on individual requests; instead, you get a summary of all requests in a particular group, as dictated by the options specified in the Grouping section. For example, if you are grouping by Category, you will get a summary for each category.

Report width in pages: Makes it possible to have lines that are wider than a single page. This is particularly useful when you are previewing reports on a monitor screen. For further information, see Report Sections.

Title: The title to be printed at the beginning of the report.

Main Font: The font that will be used for most of the characters in the report. This should be a font that is supported by both your Windows system and your printer.

Fixed-width Font: The font that will be used for information that is printed with fixed-width characters (mostly unit specifications). This should be a font that is supported by both your Windows system and your printer.

Preview section: Displays a visual preview of the report. If you click the button, you automatically go to this section.

The Preview section contains buttons for looking through the report preview and for actually printing the information. For more on using the Preview section, see Report Buttons.

: Clicking this button generates a preview of the report, displayed in the Preview section of the window.

: Immediately prints the report.

Export Data: Exports the report's data in XML format.

Cancel: Cancels the preparation and printing of a report. This button is enabled only when MainBoss is preparing a report, i.e. gathering the data and formatting it. For more information, see Report Buttons.

Close: Closes the window.

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