Request Status Codes

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Request status codes give you a way to indicate when a request needs someone's attention. For example, some maintenance departments have a policy of verifying certain types of problem reports before actually doing something about them. You might create a status Waiting for confirmation to mark a request which has been received from a client but which has not been verified by maintenance personnel. As another example, you might use requests to keep track of "wish-list" jobs: work you might do someday, but not in the immediate future. In this case, you might create a status Long-Term to mark requests that you want to remember but that you won't deal with anytime soon.

While it is possible to use status codes for any purpose, we recommend that you only use them for requests that are notable in some way. "Normal" requests should have their "Status" field blank.

You assign a status code to a request by clicking the New Requestor Comment button, or some other button that lets you create a request history record. The request state history window lets you set or change the status of a request.

The status codes for work requests may be different from the status codes used for work orders and purchase orders.

For information on viewing request status codes, see Viewing Request Status Codes. For information on creating and editing request status codes, see Editing Request Status Codes. For information on printing request status codes, see Printing Request Status Codes. For more on work requests, see Requests.