Request Charts

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The Requests | Charts section of the control panel lets you obtain charts about your requests. For more about charts, see Charts. The following charts are available:

• Request Count by Creation Date Chart: divides a range of dates into periods and shows how many requests were created in each period; for example, you might divide the past month into weeks, so that the chart will show you how many requests were created in each week

• Request Count by Ended Date Chart: divides a range of dates into periods and shows how many requests ended in each period; for example, you might divide the past month into weeks, so that the chart will show you how many requests ended in each week

• Average Request Duration Per Grouping Chart: once you select a grouping (e.g. work categories), the chart shows the average duration of requests in each of the relevant groups

• Time in Request Status Chart: charts giving the number of hours that requests spent in a particular state and/or with a particular status code

Some data and option selections may lead to charts that are difficult to read. In such cases, we recommend using the Filters section to reduce the amount of data you're trying to show in a single chart. Breaking your data into multiple charts may make the final results easier to understand.

See Also:

• Request Count by Creation Date Chart
• Request Count by In Progress Date Chart
• Request Count by Ended Date Chart
• Request Count by Grouping Chart
• Average Request Duration Per Grouping Chart
• Request Lifetime Chart
• Time in Request Status Chart

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