Chargebacks

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Some maintenance organizations charge customers for specific maintenance jobs. For example, a property management company might make tenants pay for certain types of jobs (e.g. special renovations). In MainBoss, this type of situation is called a chargeback: some third party is charged for all or part of the maintenance work.

Chargebacks are created with Work Orders | Chargebacks or with New Chargeback in a work order's Chargebacks section. Each chargeback consists of:

A main record telling who is being charged. This is always a billable requestor (see Billable Requestors).
Multiple chargeback activity records giving details of the charges. This makes it possible to create itemized lists of chargeback costs (e.g. the cost for each worker involved, the cost of materials, and so on).

Chargebacks are independent of actual costs. The Resources section of work order states the actual costs to your maintenance department (e.g. the actual amount you pay your personnel). The Chargebacks section states how much you're charging outside parties for the work, which may or may not be the same as your real costs.

Chargeback records may have an associated category. For example, you might categorize chargebacks into labor costs or material costs. For more, see Chargeback Categories.

Correcting Chargebacks: You cannot directly delete chargebacks—when you create a chargeback, MainBoss creates an accounting record which (for audit purposes) cannot be deleted. If you wish to negate a chargeback, use Correct on the lines in the chargeback and set the charges to zero.

For more on work orders, see Work Orders.