Customizing and Translating MainBoss Service Messages

This help file applies to an out-of-date version of MainBoss.
The most recent version of MainBoss is MainBoss 4.2.4.
This help file does not exist in MainBoss 4.2.4, but the index for that version can be found here.

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MainBoss uses MainBoss Service to send email messages to users and requestors. For example, when a requestor submits an email request, MainBoss Service places the request in the MainBoss database, then sends the requestor an email message saying that the request has been received.

You can customize the messages that MainBoss Service sends. For example, if you want to invite your clients to fill out a user satisfaction survey, you can add appropriate text to the standard messages that MainBoss uses.

You can also create translations of messages into the languages your clients use. In order for this to work, each person's record in the Contacts table should specify his or her preferred language. Then, when an email message should be sent to that person, MainBoss will look up his or her preferred language and attempt to send the message in that language.

In order to customize messages or provide translations into other languages, you go to Administration | MainBoss Service | Configuration and double-click the configuration record to begin editing it. Go to the Messages section of the record; you'll see a list of all the message strings you can customize. Click on one, then click to begin the process of customizing the string or adding a new translation.

For more information, press <F1> to see the online help.

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