Appendix B: Troubleshooting

This help file applies to an out-of-date version of MainBoss.
The most recent version of MainBoss is MainBoss 4.2.4.
This help file does not exist in MainBoss 4.2.4, but the index for that version can be found here.

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This appendix offers some help for determining whether SQL Server and other software are set up properly for use with MainBoss. The appendix also describes tests for checking whether a particular user can access the SQL Server databases. Finally, the appendix provides some tips on how to approach non-standard MainBoss configurations if your IT department insists on deviating from MainBoss's recommended set-up.

See Also:

• General Advice
• File-Sharing
• Testing for the Server's Machine Presence
• Testing That a User Can Connect with the Server Machine
• Comparing the DNS Name and Active Directory Name
• SQL Server Configuration
• Adjusting the Firewall
• Local Security Settings
• Authorizing Users in SQL Server
• Testing Whether a User Has Access to SQL Server and the MainBoss Database
• Testing Database Access with Microsoft Excel
• Testing Database Access with SQL Server Management Studio Express
• Testing POP3/IMAP4 Permissions for MainBoss Service
• Testing Access to the MainBoss Service Event Log
• Testing that You Can Start and Stop MainBoss Service
• General Troubleshooting

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