The MainBoss Service Event Log

This help file applies to an out-of-date version of MainBoss.
The most recent version of MainBoss is MainBoss 4.2.4.
This help file does not exist in MainBoss 4.2.4, but the index for that version can be found here.

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The MainBoss Service event log lists any diagnostic messages that MainBoss Service has received. If MainBoss Service isn't behaving the way you expect, checking the event log may help you determine what's going on.

The easiest way to see the event log is to log in to the computer where MainBoss Service is running. Start MainBoss; Administration | MainBoss Service will list the log messages.

Depending on your Windows configuration, you may need Windows Administrator privileges to see the event log. If you need privileges to see the log but you don't have them, you'll see an error message saying that you don't have permissions to see the log.

Messages are only put into the event log when MainBoss Service has some kind of problem. Therefore if you are having difficulties with MainBoss Service, check the event log to see if the messages help determine what's going on. (As always, it may be useful to use Google or another search engine to search for explanations of the messages.)

Don't confuse the event log with Administration | MainBoss Service | E-mail Requests. The E-mail Requests table shows incoming e-mail messages that were turned into requests. These can be read from any computer.

Seeing the Event Log from a Different Computer: As noted above, the easiest way to see the event log is to be logged into the computer where MainBoss Service is running. However, you can see the event log from a different computer provided the following are true:

• You must have Windows Administrator privileges on the computer where MainBoss Service is running. (You do not need Windows Administrator privileges on the computer where you're logged in.)
• The computer where MainBoss Service is installed must have file sharing turned on. For instructions on how to turn on file-sharing for a computer, see File Sharing.
• The Remote Registry service must be running on the computer where MainBoss Service is installed. (On some systems, this service is turned on by default; in others, it's turned off.)

To turn on the Remote Registry service if it isn't already running, follow these steps:

1. Login to an account with Windows Administration privileges on the computer where MainBoss Service is installed.
2. Click on the Windows Start button.
3. Right-click My Computer (Windows XP and Server 2003) or Computer (Windows 7, Vista, and Server 2008).
4. In the resulting menu, click Manage.
5. In the left-hand panel of the resulting window, expand Services and Applications.
6. Click Services.
7. In the right-hand panel, find the entry for Remote Registry.
8. If the Remote Registry service has a status of "Started" and a startup type of "Automatic", it's already set up correctly. You can close the window.
9. Otherwise, right-click on the entry for Remote Registry. Click Properties.
10. In the resulting window, set Startup type to Automatic.
11. Click OK.
12. Right-click on Remote Registry again.
13. Click Start.

Note: Once you've done the above, you should check the firewall settings for Remote Administration to make sure that its use is restricted to your local network, not the whole Internet.

If all the conditions for displaying the event log are not met, Administration | MainBoss Service displays an error message.

If you are logged into the computer where MainBoss Service is installed, the event log is automatically updated whenever an event occurs. If you are logged into a different computer, the event log is only updated when you click the Refresh button.

You can clear the contents of the event log by going to Administration | MainBoss Service by clicking Clear Events (on the Set Minimum Logging drop-down button).

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