Work Order Status Codes

This help file applies to an out-of-date version of MainBoss.
The most recent version of MainBoss is MainBoss 4.2.4.
For the latest version of this help file can be found here.

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Work order status codes give you a way to indicate when a work order needs someone's attention. For example, you might create a status Waiting for approval to mark a work order which has been written up but not approved by management. Other possible status codes might include:

Waiting for parts
Waiting for tenant sign-off
Waiting for government inspection
Temporarily suspended by customer request

While it is possible to use status codes for any purpose, we recommend that you only use them for work orders that are notable in some way. "Normal" work orders should have their "Status" field blank.

Note that status codes can be a useful form of communication between users. For example, suppose that a worker has the WorkOrderFulfillment security role (meaning that the worker can record actual labor and material usage) but does not have the WorkOrderClose security role (which is needed to close a work order). The worker could give the work order a status like Ready to Close, indicating that all appropriate information has been recorded. A supervisor with WorkOrderClose permission could regularly check all open work orders to see if any are Ready to Close; if so, the supervisor can review those work orders and close them as appropriate (removing the status code in the process).

Remember that a status code is intended to bring a work order to someone's attention. You can therefore use status codes as signals for other users.

You assign status codes to work orders by clicking the Add Work Order Comment button, or some other button that lets you create a work order history record. The work order state history window lets you set or change the status of a work order.

The status codes for work orders may be different from the status codes used for work orders and requests.

For information on viewing work order status codes, see Viewing Work Order Status Codes. For information on creating and editing work order status codes, see Editing Work Order Status Codes. For information on printing work order status codes, see Printing Work Order Status Codes. For more on work orders, see Work Orders.