Acknowledgements

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@Requests uses e-mail messages to inform the requestor about the progress of a work request. These e-mail messages are called acknowledgements.

Acknowledgements are sent at the following times:

• When @Requests successfully creates a work request based on the original e-mail submission.
• When @Requests sees that the work request has been transferred into a work order.
• When @Requests sees that the work order has been completed.
• If @Requests sees that the work request or work order has been voided.
• If @Requests sees that a completed or voided work request has been reopened.
• If @Requests sees that a work order has been rescheduled to have a different start time.

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