Reading Request Messages

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You can tell @Requests to check for incoming mail messages immediately. To do this, select Actions —> Retrieve E-mail from the configuration program menu.

@Requests will immediately check the Request Mail Receiver account for new e-mail messages. If messages are found from authorized requestors, they will be placed in the Pending Processing folder ready for processing. Messages from unauthorized requestors are put into the Rejected folder.

Note that this action does not actually process the messages and create corresponding work requests. That is done by the next action, updating logs.